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We do our best to ensure maximum uptime at Equinix Metal™, but sometimes we need to perform maintenance operation on our server racks or data centers to make upgrades or repairs to the network back bone, power supply, or server hardware.
Therefore, you may occasionally encounter scheduled downtime. Minimizing the customer impact and helping you prepare for the event and possible downtime is our first priority.
Scheduled maintenance will be announced two weeks in advance in order to allow our affected customers to prepare for the outage.
Expedited maintenance events may only be announced 3 days in advance. Given such short notice, we work to minimize the duration of any outage, and minimize the impact to customers.
If we have determined that any Equinix Metal services you are using will be impacted by a scheduled maintenance event, you will receive a notice by email informing you of which servers will be effected and how. If your organization was assigned an Equinix Metal account representative then they may contact you directly.
You can add a centralized, maintenance email address to your Equinix Metal organization in the Organization Settings of your account.
Maintenance events will be announced on our status page, where you can track the operation's progress and subscribe for updates. If a maintenance event is not posted on the status page, all effected users will be notified by email.
If we must perform emergency maintenance, it will be posted to the status page, where you can track the operation's progress and subscribe for updates.
After the maintenance, all affected customers will receive a Reason for Outage (RFO), as you may not receive prior warning of the maintenance or related outages.