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Two Factor Authentication

Two Factor authentication (2FA) allows you to configure an additional means of authentication on your account, reducing the risk of account takeover or other malicious activity. Each time you log into your Equinix Metalâ„¢ account, you will have to provide an authorization code from either an authenticator app or an SMS text message. Data rates may apply.

Enabling 2FA

2FA set up is on the Security tab of your Personal Settings. When 2FA is inactive, you have the option to either Set up using an app or Set up using SMS.

Whichever method you choose, once you click Enable 2FA Now you will need the code from either the authenticator app or that is texted to you when signing in to Equinix Metal.

Recovery Codes

Once the 2FA is set up, you will be able to get 10 Recovery Codes which can be used to access your account in the event you lose access to your server and cannot receive two-factor authentication codes.

If you do not have recovery codes and get locked out or replace your phone, please email support@equinixmetal.com for support.